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AskVady↗Lietuviškai

AskVady

Privacy

Updated: 2026-11-15

UAB PROTURBO (company registration 302719435, Žirmūnų g. 135-40, LT-09120 Vilnius, Lithuania) operates BalsoVadyba / AskVady. Contact info@askvady.com about privacy. We are the controller of platform account, billing, support and security data. A business installing the chat widget controls its visitors' conversation data; we process that data on its instructions under the data processing agreement.

We use account name, email, company information and selected plan to provide the service and perform the contract. Where applicable, business representative contacts and security controls rely on legitimate interests. Payment and invoice data are used for the contract and applicable accounting obligations. Required registration fields are necessary to create an account. Passwords are stored as cryptographic derivatives; authentication secrets are excluded from exports.

When AI responds, a question, relevant conversation history and company knowledge are sent to the connected AI provider to generate a reply. AI replies can be inaccurate; confirm important decisions with the business. Do not supply unnecessary sensitive data, passwords or payment card details. Our OpenAI Responses requests use store:false; this does not remove the provider's separate security logging or contractual retention rules.

If the business enables live support, an authorized person can take over the conversation. When the team is unavailable, you can leave your name, email address and question so the business can contact you. These details are saved in the business's conversation; providing them is not, by itself, marketing consent, and the system does not automatically email this request. Messages and contact details from human conversations follow the same conversation retention rules. A direct human message does not itself invoke AI. If the conversation is returned to AI, relevant earlier visitor and team messages, including contact details within them, may be sent to the AI provider to prepare a reply.

Authorized users of the relevant business and platform support administrators may access its conversations. Other customer accounts do not receive access. The provider list, processing locations, international transfer safeguards and retention rules appear below. The published policy does not override customer instructions or mandatory legal exceptions.

Account privacy settings provide downloads of account information and company data sections and a deletion request process. Contact us to request access, correction, erasure, restriction, portability, objection or consent withdrawal, subject to GDPR conditions and exceptions. We check identity proportionately and normally respond within one month; reasons for a lawful extension are communicated within that period. You may complain to the Lithuanian State Data Protection Inspectorate (vdai.lrv.lt) or another competent authority. For a conversation on another business's website, contact that business first; we assist it in responding.

Necessary session storage and your chosen language preference are described on the cookies page. This release does not install optional advertising or analytics tracking. Any future optional tracking requiring consent must remain off until that separate consent is obtained.

Retention and exceptions

Conversation expiry or sign-out does not erase history. The 24-hour chat access token is not a retention period.

Proposed periods (until approved and enabled): conversations – 90 days; historical training – 365 days; closed support requests – 365 days; security logs – 90 days.

Automatic cleanup is currently disabled.

Financial record exceptions and final deadlines must be confirmed before launch.

Backup retention and erasure handling must be confirmed before launch.

Approved subprocessors

The production provider list and contracts have not yet been approved.

Official guidance

EDPB: individual rightsEDPB: controller and processorLithuanian regulator: cookies and tracking