Terms of service

Who operates the platform?

Controller / service provider

UAB „PROTURBO“

Company registration number

302719435

Address

Žirmūnų g. 135-40, LT-09120 Vilnius, Lithuania

Privacy contact

info@askvady.com

The service provider is UAB PROTURBO, company registration 302719435, Žirmūnų g. 135-40, LT-09120 Vilnius, Lithuania; contact info@askvady.com. BalsoVadyba and AskVady are names of the same platform. The service is intended for businesses and their authorized representatives, who must provide accurate details and be entitled to act for the business.

The platform lets businesses prepare company knowledge, test responses and install a website chat widget. Product search and other features depend on the selected plan and confirmed connection. Unconnected telephony features are not represented as purchased or working services. AI may be wrong: the customer reviews training, corrects replies and obtains human approval where required.

The registration trial lasts 7 days with up to 100 AI answers unless an offer clearly states otherwise. The trial does not create a paid order. Plan price, duration, included answers, top-ups and one-time connection fees are displayed before payment approval. Answer top-ups do not change plan features. A pricing change does not alter an already paid term. Recurring payment requires an explicit separate agreement.

Customers are responsible for lawful uploaded content, visitor notices, a lawful processing basis and access protection. Spam, impersonation, unlawful data collection and access to another customer's data are prohibited. Access may be temporarily restricted for substantiated abuse or security incidents, with an explanation when compatible with security and legal investigations.

Support, cancellation and payment questions are handled at info@askvady.com and in account support, considering the service provided and applicable mandatory rights. These terms do not exclude mandatory compensation or other statutory rights. At the end of service the customer can request return or deletion under the data processing agreement; accounting records and necessary dispute evidence may be subject to lawful exceptions.

Material changes are issued as a new document version and acceptance is recorded. Disputes should first be addressed cooperatively without restricting competent authorities, courts or applicable mandatory law.

Retention and exceptions

Conversation expiry or sign-out does not erase history. The 24-hour chat access token is not a retention period.

Proposed periods (until approved and enabled): conversations – 90 days; historical training – 365 days; closed support requests – 365 days; security logs – 90 days.

Automatic cleanup is currently disabled.

Financial record exceptions and final deadlines must be confirmed before launch.

Backup retention and erasure handling must be confirmed before launch.

Approved subprocessors

The production provider list and contracts have not yet been approved.